Patients - Solutions
Enhanced Rich Interactive Media
Hôpitel provides enhanced rich interactive media services and applications to patients via its UX graphical user interfaces on its Bedside, Footwall and BYOD platforms throughout the hospital environment. Hôpitel’s user interface has set the standard in the healthcare industry by offering innovative applications and features that have been specifically designed to accommodate a patient’s day-to-day interactive infotainment, communication, educational and hospitality needs. These patient centric multimedia interactive applications are unparalleled in the industry and can be delivered to patients in acute care and long-term healthcare facilities, dialysis units, clinics and hospital environments. Hôpitel drives patient satisfaction and patient empowerment to a whole new level in addition to reducing the anxiety, boredom and stress often associated with a hospital visit or stay.
Usability
Hôpitel’s patient user interface navigational processes are seamless providing a robust interface with embedded warm characteristics using sphere icons on transparent tiles. Its simple intuitive side and bottom control panels, graphical interfaces and menu processes with its easily identifiable icons, descriptive on-screen text prompts, oversized menu keys developed for touchscreen, Interactive TV Pillow Speaker remote and wireless BYOD processing, enables patients to navigate to their desired applications quickly and efficiently. These user-friendly processes help transform patient tasks into an efficient dynamic state-of-the-art patient user experience. The patient media or data content can be viewed on a Bedside or Footwall TV Media Terminal or a wireless BYOD media device. Hôpitel drives patient satisfaction and patient empowerment to a whole new level in addition to reducing the anxiety, boredom and stress often associated with a hospital visit or stay while reducing staff involvement.
Patient TV Media Touchscreen Terminal Bottom Control Panel with Navigational Piano Style Color Coded Quick Links
TV Media Touchscreen Terminal - Easy to identify senior and child friendly Bottom Control Panel available on-demand with a simple touch of the screen with color coded graphic centric piano style navigational quick links on providing visual aids for patients for quick selections and increased familiarity with the service options which include TV, On-Demand Movies, Internet, Radio/Music, Games, Health Education, Hospital Info, Video Calling and Main Menu.
Patient TV Media Touchscreen Terminal Expandable Side Control Panel and Header
- Expandable Side Control Panel - Easy to identify senior and child friendly expandable Side Control Panel available on-demand with a simple touch of the screen with navigational quick links which include Digital Clock, TV, On-Demand Movies, How to Rent Video, Notifications, Help, Main Menu, Weather, Wi-Fi Indicator and Power.
- Header - Hospital logo, Date, Floor Number Indicator, Room Number Indicator, Bed Number Indicator, Call Centre Phone Number
Patient TV Media Footwall Terminal Header, Footer and with Interactive TV Remote Pillow Speaker
- Header - Hospital Logo, Date, Floor Number Indicator, Room Number Indicator, Bed Number Indicator, Digital Clock, TV Mode Indicator, Keyboard Mode Indicator, Help Screen Prompt
- Footer - Color Coded Graphic Centric Quick Links Legend, Wi-Fi Indicator, Flashing Notifications Alerts, Weather
- Interactive TV Remote Pillow Speaker for Footwall TV Media Terminals - Easy to identify senior and child friendly color coded graphic centric quick links conveniently located directly on the TV Remote Pillow Speaker providing visual aids for patients for quick selections and increased familiarity with the service options which include TV, On-Demand Movies, Internet Music, Games, Health Education, Hospital Info, Notifications, Main Menu and Help. This industry exclusive custom designed all in one multi-functional Medical Grade TV Remote Pillow Speaker has 4 modes of operation: 1) TV Remote
2) Audio Pillow Speaker
3) QWERTY Keyboard
4) Computer Mouse
Patient Welcome Messages
Welcome Messages - Provides patients a Good Morning, Good Afternoon and Good Evening greeting when a patient lands on the Main Menu.
Seamless Patient Graphical User Interface Design Patterns Across all its Device Platforms
For patients who may be transferred to different rooms and or Hospitals where there may be different equipment deployed such as the Bedside Touchscreen TV Media Terminals and Large Footwall TV Media Terminals the Hôpitel solution provides a seamless and familiar patient user interface design patterns across all its device platforms. This universal look and feel provides patients a quick understanding of how to navigate the user interface with less learning involvement and enabling them to get to their desired media quicker and easier no matter which Hôpitel display device platform they are using.
Patient Self-Rentals and Self-Renewals
Hôpitel’s patient self-rental application available on both its Bedside and Footwall Terminal patient user interfaces enables patients to quickly and efficiently self-rent or self-renew any service directly from the TV Media Terminal. This three-step on-screen self-Rental application is a simple process and is utilized on average by over 75%+ of users of the Hopitel system.
Patient Self-Transfers and Automated Service Transfers
Hôpitel’s patient self-transfer application available on both the Bedside and Footwall Terminal patient user interfaces enables patients to quickly and efficiently self-transfer their rented services directly from the TV Media Terminal. This two-step on-screen self-transfer application is a simple process and utilized frequently by users of the Hôpitel system.
Once the Hôpitel system is interfaced with the Hospital ADT system patient bed transfers are automatically tracked in the event the patient is transferred to another room as the rental service follows the patient to the new location without the need for a Hôpitel representative to activate it keeping patients’ content and entertained with continuous access to infotainment.
Patient Accessibility Features
Hôpitel Patient User Interfaces have accessibility features integrated within its patient user interfaces and in-room patient TV Media Terminals and accessory equipment.
- Literacy - Verbiage that has been written at par or below a 5th grade reading level to address the health literacy needs of all patients improving patient comprehension and influencing health behaviors.
- Hearing Impaired
- On-Demand Movies - Subtitles
- IPTV - Close Captioning
- Closed Captioning (CC) and subtitling on-demand displaying text on its TV Media Terminals providing additional or interpretive information.
- Headphone Inputs on all its Bedside Touchscreen Terminals and its Interactive TV Remote Pillow Speaker
- Visually Impaired - Simple intuitive menu process with its easily identifiable icons, descriptive on-screen text prompts, oversized menu keys developed for both Touchscreen and Pillow Speaker processing, enables patients to navigate to their desired applications quickly and efficiently.
- Mobility – The Bedside TV Media Terminals articulating swing arm provides patients a nice 58” extension to deliver infotainment to the patient to the most comfortable viewing angles.
Managed Content
HD Digital Broadcast and IPTV Infotainment
Hôpitel’s Meditel Mmedia comprising of infotainment and interactive technologies and services for patients in hospitals can include a wide variety of programming with up to 40 50 HD Digital Broadcast or IPTV cable TV channels and Media media via many of the major broadcast stations such as CBC®, CTV®, Global®, ABC®, CBS®, NBC®, Fox®, CNN®, TSN®, RDS®, TVA®, LCN®, VTele®, Teletoon®, YTV®, Disney® Junior to name a few.
On-Demand Movies Streaming
Hopitel its own on-demand movie catalogue with amazing films in French and English all ready to stream and view providing patients a wide selection of 200+ recent releases and classic movies from major Hollywood studios and other studios from around the world.
Patients can also tune into an extensive variety of broadcasted Internet Radio stations for further music and talk radio content.
On-Demand Video Streaming
Hôpitel provides patients quick links to video streaming websites where patients can log into their personal accounts to access more on-demand movie and television programming content such as Netflix®, Prime Video®, Crave®, YouTube®, Disney Plus®, Paramount Plus® etc.
On-Demand Music Streaming
Hôpitel provides patients quick links to music streaming websites where they can listen to any song in the Digital Service Provider (DSP)'s database without any restrictions on time or playback capabilities. Popular on-demand music streaming services include Spotify, Tidal, SoundCloud, Apple Music, Amazon Music, SiriusXM, YouTube etc.
On-Demand Audio Books Streaming
Hôpitel provides patients quick links to On-Demand TV, Movies, Music and Audio Books streaming websites where they can listen to an are made available for a patient’s interactive viewing and listening pleasure via unmatched selection of audiobooks, original premium podcasts etc. fromNetflix®, YouTube®,, 8 TracksSpotify®, Amazon®, LibriVox® and Audible® to name a few.
On-Demand Relaxation Videos
The Hôpitel system provides patients in its own catalogue of relaxation videos and healing content to enhance their experience and improve outcomes.
Radio
Hôpitel provides patients the accessibility to tune into an extensive variety of broadcasted Internet Radio stations for music and talk radio content satisfying both young and old preferences all ready to stream at the press of a button.
Video Calling Communications & Instant Messaging
Hôpitel’s video communications technology and services for patients in hospitals can support many of the most popular Video Calling and or Video Chat applications directly from the Hôpitel TV Media Terminal using Hôpitel’s integrated PatientCam technology giving the patient the ability to access their personal accounts and contacts on the Video Calling and or Instant Messaging with Video Chat service of their choosing. These VC and IMVC applications may include Google Voice®, Skype®, Twitter®, Google™ Talk, Facebook Messenger, Yahoo! ® Messenger, AOL® Messenger and AIM® Chat.
Hôpitel’s communications technology and services for patients in hospitals can include Analogue and or VOIP telephony, and can support many of the most popular Instant Messaging applications directly from the Hôpitel TV Media Terminal giving patients the ability to access their personal IM accounts and contacts on the IM service of their choosing. These IM applications may include Twitter®, Google™ Talk, Windows Live® Messenger, Yahoo! ® Messenger, AOL® Messenger, AIM® Chat etc.
Hôpitel also provides patients its own integrated video calling solution Hôpiface® which is embedded in Hôpitel’s TV Media Terminals. This integrated video calling solution provides patients a practical way of staying in touch with friends and family members as there is no need for a personal smart phone or media device that may require a Wi-Fi signal to access the internet, no need for charging a device and no possible theft or damage to any patient personal devices. Ultimately Hôpiface® empowers patients in isolationism, enables families to see loved ones and enhances the patient journey through greater connectivity.
Hôpitel can offer full access to Internet, webmail services and Wi-Fi Hotspot directly through the Hôpitel TV Media Terminal managed by Hôpitel where patients can take their mind off their health conditions and surf the Internet. Providing Internet service is an excellent way for patients and guests to stay connected in a hospital facility making for a far less boring stay for their inpatients and their visitors by providing access to social networking websites such as Facebook®, Twitter®, YouTube®, Instagram®, LinkedIn® etc.
Internet - LAN On-Screen & Wi-Fi Hotspot
Hôpitel can offers patients full access to the Internet on its TV Media Terminal screens, webmail services and Wi-Fi Hotspot directly through the Hôpitel TV Media Terminal managed by Hôpitel where patients can take their mind off their health conditions and surf the Internet. Providing Internet service is an excellent way for patients and guests to stay connected in a hospital facility making for a far less boring stay for their inpatients and their visitors by providing access to social networking websites such as Facebook®, Twitter®, YouTube®, Instagram®, LinkedIn® etc. Internet content filtering is utilised by Hôpitel to filter illicit content to deliver a safe and secure browsing experience for the patient.
Internet - BYOD Wi-Fi Hotspot
Hôpitel offers patients full access to the Internet via a Wi-Fi Hotspot directly through the Hôpitel TV Media Terminal where patients and or family members can connect to the internet using their own BYOD media devices such as a smart phone, tablet, or computer laptop.
Internet - BYOD Wi-Fi Access Points
Hôpitel has developed a homelike managed wi-fi system with access points available on its large screen wall mount television terminal devices. This feature provides homelike internet service, speed, reliability, and security and instantly connects all patient and or family member BYOD media devices with full internet service access. Data transfer speeds can achieve up to 100 MPBs customisable as per the hospital requirements. It is a remotely manageable device used for patient rental services or for a free patient guest wi-fi network.
Patients can stay connected with their office, family and friends through their own web email service provider and email address and or webmail services. Supported providers: Gmail®, Hotmail®, Yahoo Mail®, Sympatico®, Videotron®, Rogers®, Shaw® and Telus®.
Games
Hôpitel can offers a full suite of patient gaming applications which include a full complement of interactive touch screen parlour and computer games that can help relieve sickbed boredom and keep patientspatient’s moods upbeat.
Relaxation Videos
The Hôpitel system provides patients with relaxation videos and healing content to enhance their experience and improve outcomes.
Hospital Info
Hôpitel can provide hospital stakeholder an easy-to-use authoring tool to post hospital-centric content on the TV Media Terminal screens such as hospital welcome messages, hospital websites, hospital policies, clinic hours and locations, cafeteria hours and locations, visiting hours, parking fees and locations, hospital donation forms and much more.
Random Splash Screens
The Hôpitel system provides patients random splash screens giving patients calming imagery to promote self-healing and wellbeing resulting in higher patient satisfaction levels.
Hospital Integrated Services within the Patient User Interface
Patient Health Education Media
Hôpitel can make available to patients On-Demand, On-Schedule, or Prescriptive Patient Educational information on the in-room TV Media Terminal in hospitals, on wireless Tablets in clinics and on Computers and Smart Phones in the patient’s home via its cloud based PatientLogix Media Delivery platform for patient awareness and training on disease, self-care, and rehabilitation. Each hospital can view, order and manage its own content from Health Education videos residing on the PatientLogix Media cloud platform or utilize its own licensed content to ensure that it is always screened and fully endorsed by its own medical staff prior to any broadcast.
This audio-visual health educational tool is another Hôpitel method of applying technology both within the hospital environment and outside the hospital environment in health education and training in an extremely cost-effective manner. These self-awareness and training applications significantly assist patients in becoming more independent and self-reliant, all of which provides direct results in reducing re-admissions, hospital costs and the burden on nursing human resources to fulfill these ever increasing, and important hospital and patient processes.
Patient Health Education Media Follow-Up Questionnaires
Hôpitel enables clinicians to prescribe health education media follow-up questionnaires to patients after they have viewed a health educational video or a health education informational PDF to empower health educators to evaluate the patient’s comprehension levels of the health educational content, they viewed utilizing a scoring feature to ensure their comprehension of the content is measured and passes the scoring threshold percentage that is set by the clinician.
Acquiring these comprehension results prior to a patient’s discharge in combination with the reporting features of Hôpitel's PatientLogix system will provide the health educator stakeholders with the opportunity to intervene in the event the patient’s score falls below the set threshold to provide additional training to the patient on their health education material so the patient has comprehended their health education content as prescribed before they leave the hospital ensuring the patient is well informed on their health condition and their health care recovery requirements, and in doing so lowering the chances of a re-admission. The results of the follow-up questionnaires are stored in a SQL database which can be called upon for reporting purposes.
Patient Satisfaction Surveys
The Hôpitel PatientLogix system can manage and securely deliver Patient Satisfaction Surveys on-demand or prescriptively while assisting the hospital in yielding patient satisfaction levels in all aspects of patient care such as; technical quality, pain management, communication (explanations of care), interpersonal manner (courtesy and respect), discharge planning and health education, environment, time spent with doctor (frequency of visitation from caregivers), accessibility of care (responsiveness of care from caregivers), financial aspects of care, overall impression of healthcare facility etc. Patients will have the option to either submit the surveys with their contact information included or anonymously. Healthcare institutions utilizing the PatientLogix system will be empowered to be pro-active and can focus in on healthcare provider responsibility and patient satisfaction; all of which can assist them in meeting governmental compliance standards, maintain their healthcare services at peak performance with quality assessments and surveys which will ultimately result in improving care processes and better outcomes for patients.
Patient Anywhere Access Media and Data Delivery Portal
The PatientLogix Anywhere Access media and data delivery portal provides the ultimate in patient accessibility for Health Education media and data delivery outside of the hospital to the patient home or workplace. This system utilizes narrow-casting prescriptive processes which enables doctors and clinicians to deliver prescribed Health Educational media directly to the patient’s computer, tablet, or mobile phone in a compelling video format. Follow-up Questionnaires, Patient Satisfaction Surveys, and a wide range of other patient Health Education applications that the system delivers can drive patient comprehension and satisfaction to their highest levels with the right content, to the right patient, wherever that patient may be, at any time.
Patient Dietary Meal Selections and Snack Food Ordering
Hôpitel can easily integrate to Dietary systems utilizing an API in an interoperable way. The Hôpitel TV Media Terminal can be used for patients to conveniently view and order patient hospital meals once the terminal is interfaced to the Hospital backend dietary system. Hospitals implementing the dietary interface experience an overall increase in patient satisfaction. In some hospitals snack or food items can be ordered for a visiting family member from the food concession vendors providing the hospital an increased revenue opportunity. (Tim Hortons®, Second Cup®, Subway®, Variety Store etc.)
Patient Electronic Medical Records (EMR)
The Hôpitel system can easily integrate to EMR systems utilizing an API in an interoperable way. The system provides the ability to interface to hospital Electronic Medical Records for clinicians and or doctors to review medical records with patients at Bedside via its Bedside or Footwall TV Media Terminals. This type of integration will require discussions with hospital facility stakeholders to define related services, methodology, protocols, security, and management.
Patient Admissions Discharges and Transfers (ADT)
The Hôpitel system provides the ability to easily interface to the hospital ADT system to automatically track, transfer, suspend and terminate patient services based on hospital ADT real-time communication patient statuses.
Patient Environmental Room Controls
Hopitel can provide patient room environmental controls and can integrate with any IP automation system which can include Nurse Call, Wi-Fi Network, Curtains and Blinds, Heating and Cooling, Lighting etc.
Hôpitel is Canada’s Leading Developer & Integrator of Cloud-Based
Patient Engagement & Hospital Workflow Solutions
Patient Infotainment
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Designed, Built & Supported in Canada 
