Advantages
Affordable Patient Rental Rates
Hôpitel has structured its content rental packages and service rates to ensure that they are affordable to all patients. A descending discount scale is used to provide lower rental rates the longer the patient uses the service and multiple rental services are bundled and offered at reduced rates. Hôpitel rental fees offer excellent value for the patients, families and or friends using the services. The rental fees are only payable from the time the patient confirms their intention to use the service.
Call Centre Provides Convenience, Flexibility and Scalability
Hôpitel’s Call Centre staffed with call centre agents 7 days per week 13 hours per day 365 days per year is an industry exclusive in Canada and provides convenience and flexibility to all our clientele. Its mission is to manage calls from patients and family members requesting rental services, assist with user interface navigation or to help with pre-booking rental services. This added convenience for patients and family members provides quick access to information they may need throughout our entire network of 40 plus hospitals. Remote activation through the call center is available from many of a majority of Hôpitel’s hospital locations. The call center can be contacted by simply dialing 1-866-MEDITEL (663-4835.)
Cloud-Based Patient Centric System with Plethora of Applications and Services
Ease of System Use
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UX GUI intuitive for children and senior patients
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Robust GUI with sphere icons on transparent tiles
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Side/bottom control panels with quick links
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TV Remote Pillow Speaker with QWERTY keyboard/quick links
Ease of Access to Services
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Reservation portal
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Reservation downloadable app
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Call Center 13/7/365
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Patient self-rental and self-transfer options
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Bedside agents (managed services)
Prescriptive Capabilities
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Health Education
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Follow-up Questionnaires
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Surveys
Content Management
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Health Education
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Advertising
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Signage
Centralized Management
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Provides management of services from one central point
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Content configurable to specialized area(s)
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Free services configurable to specific area(s)
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Simplified (quicker) installation
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Fewer components to service
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Shorter servicing times (TV Media Terminals are easily swapped)
Higher Availability and Security
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TV Terminals and Controller Watchdog self-diagnostics
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Microsoft® Azure cloud services guarantee 99% availability
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Increased security
Greater Functionality
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Updates or new optional services become immediately available
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Easy access to manage health education media library
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Certain services can be made available to out-patients
Multi-Device Platforms
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Bedside touchscreen
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Footwall with pillow-speaker
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Wireless BYOD
Interoperability with Hospital Systems
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EMR
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Dietary
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Room controls
In-House Software Development Resources
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Customization
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Quicker turn-around times
Significant Capital Cost Savings
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Large server and rack not required
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Reduction of server sprawl
Lower Operational Costs
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Reduced maintenance
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Reduced computing costs
No Need to Engage Hospital IT Department to
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Administrate or support software interfaces and hardware
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Manage security - Manage anti-virus
Compliance
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Microsoft® Azure privacy legislation compliant (PIPEDA, HIPAA)
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PHIPA and PIPEDA compliant
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PCI compliant on standards for chargeable transactions
Lower Service Costs
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Simplified (quicker) installation
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Fewer components to service
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Shorter servicing times (TV Media Terminals are easily swapped)
Hôpitel is Canada’s Leading Developer & Integrator of Cloud-Based
Patient Engagement & Hospital Workflow Solutions
Patient Infotainment
Patient
Health
Education
Digital
Transformation
Managed
Services &
Resources
Designed, Built & Supported in Canada 
