Slideshow Image 1 Slideshow Image 2 Slideshow Image 3 Slideshow Image 4
Technical Services & Support
 
Hôpitel offers technical support and resources in installation, engineering and system integration to hospitals throughout Canada. This support involves Media Station and Distribution Systems repair, network distribution management, design and maintenance through our technical services department 365 days a year. Providing accurate, timely information and results on technical services for patients and our hospital partners is the highest priority we have.

Hôpitel has developed strong relationships with our suppliers for over 40 years. These long standing relationships have enabled Hôpitel to provide only the highest level of service efficiency to hospitals. Hôpitel achieves these efficiencies by way of extensive bilateral cooperation and communication in factory training of Hôpitel personnel in both service and system integration, and the manufacturing process and customization of equipment to meet Hôpitel’s required specifications for the healthcare market.

Additionally, Hôpitel always maintains an extensive stock of spare parts and system components, and if necessary, has experienced service personnel available to effect repairs with firsthand knowledge of our systems to ensure minimum downtime. Our technical services department’s internal goals are customer satisfaction through teamwork. As well, Hôpitel always tries to accommodate any special needs or technical requests a hospital may have including data confidentiality.

Automated Diagnostics & Equipment Service and Repair
Hôpitel meets the needs of all the hospitals we service, and offer fast, quality repair service with available network system diagnostics. Hôpitel has developed an industry exclusive diagnostic technology that can be implemented within our TV/Media/Communications & Data distribution system to analyze and report on the performance of the operating parameters of the Media Stations, cable and data signals utilizing wireless tablets. This diagnostic application helps prevent equipment and signal failures, and in the event they do occur, they are reported and attended to in the shortest possible time. Our qualified and experienced technicians undergo regular training to ensure they are knowledgeable and up to date with the latest technologies. Hôpitel also keeps an extensive range of spare parts and spare equipment at hand to facilitate rapid repairs or replacements.